INCLUSIVITY IN LUXURY CONSULTING
Dedicated to creating bespoke inclusion-in-luxury travel business solutions, IncluCONSULTING is our strategy, education, marketing and design consultancy.
Why isn’t our industry doing this already?
Few organisations are aware of the true scale of opportunity of this emerging market. Nor of their obligations under equality and building regulations, or of what actually constitutes inclusion and accessibility. This means that most fail to get beyond the ‘fear of getting it wrong’ and indeed only 4% of businesses have a meaningful and targeted strategy of any kind. At best there is a culture of compliance with equality legislation (most notably in the USA where it has more ‘teeth’). But for the rest of the world, random tick-box exercises and in some cases conscious non-compliance has resulted in there being little meaningful impact or improvement in the experience of disabled guests, for decades.
How can IncluCONSULTING help?
Things have to change. For everyone’s benefit. And it is why we have developed solutions that not only manifest awareness of the rights of all guests to equity of experience and satisfaction, but for the first time for in our industry, delivers strategic pathways and tools to realise them.
How can we ‘get beyond the fear’?
Although the outcome of total-guest-inclusivity is a constant, the route map to get there will be unique for every organisation or service. This is why we offer a free video or in-person consultation to determine how we can best deliver the solutions necessary to establish brand-differentiating ‘leaders in inclusive luxury’ status.