Inspiring, empowering, connecting and supporting the global industries of luxury travel, hospitality and lifestyle, and an unwavering commitment to equity of experience for every client; these are the guiding principles that define Inclu and everything that we do.



Inclu is home to three domains of selective buyer aspiration and activity – exceptional hospitality, enriching exploration and exquisite retail; serviced and fulfilled, impeccably, by a curated collection of tailored and unique services – IncluCare, Inclu Travel, ViPClub Consortium, Inclu Consulting and the Inclu Guide.



After more than a quarter of a century at the forefront of influencing, innovating and shaping the landscape of opportunity for customers with different mobility, sensory or neuro-diverse requirement, we feel that the dawn of a whole new chapter in hospitality, travel and lifestyle is finally upon us. Clientèle-inclusion has, at last, become ‘a thing’ and soon, very soon, stakeholders will be demanding that an organisations credentials in this pillar of ESG are as authentic as they have already become for sustainability. Tick-boxes just won’t cut it any more. And if that’s the legacy of our endeavours, we have a heritage to be proud of. The same heritage that will continue to energise us on the journey…. there’s still a way to go!



Less than 5% of organisations across the globe have positive inclusion strategies to wow and delight; Prevailing policies almost exclusively targeting the boardroom and workforce. Necessary as these are, impacts on the actual clientèle experience and revenue generation are extremely difficult to quantify. In contrast, the impacts of total clientele inclusion on revenues, satisfaction, brand-differentiation and loyalty are tangible and crucially, measurable.



What a line up. Industry professionals through and through for sure, but what bonds and makes the team special is a profound understanding of the impacts on one in six of the worlds population who are disabled and disenfranchised by an industry that fails to meaningfully or sincerely include or welcome them.. and a passionate belief that we have the capacity, and with several of us, the lived experience of life-changing trauma, to effect real change and end this inequity of opportunity.

Meet the Team



Our IncluCare Ambassadors are seasoned curators of luxury hospitality, travel and lifestyle. They are also destination or sector experts in their own right. Fuse this with an understanding of the positive influence and impacts that IncluCare is already having on destinations, suppliers, buyers and even indigenous communities across the globe and what we have is a world-class lineup of advocates and ambassadors for change. Meet them. Join them?

Meet the IncluCare Ambassadors

Lead Team

Richard Thompson

Co-founder and CEO

Ian Carter

Co-founder and MD

Christine Silva - Consortium Lead
Christine Silva

Business Development

Alison Pearson, Inclu Travel - Head of Operations

Head of Travel Services & Support

Steven Breeze

Educating and Consulting

Narelle McDougall - IncluCare Ambassador - Global Lead
Narelle McDougall

IncluCare Ambassador - Global Lead

Jezza Williams - Adaptive Adventure Global Lead
Jezza Williams

Adaptive Adventure - Global Lead

Sally Strang
Sally Strang

Travel Designer Team

Leigh-Anne Goodale-Reabow
Leigh-Anne Goodale Reabow

IncluSTUDIO - Interior Design Team

Nadia Clarke - Advocacy and Media
Nadia Clarke

Advocacy and Media

Zoe Cox - Marine Conservation and Sustainability Lead
Zoe Cox

Marine Conservation and Sustainability

Ian Callen - Supported Travel Specialist
Ian Callen

Supported Travel Specialist

Issy Bailey
Issy Bailey (Paralympian)

Sports Travel Lead